The Host Who Hated Hosting: Lessons for Every Airbnb Host

by Suzy Turnbull | Jun 23, 2026 | Guest Experience & Hospitality

A Successful Short-term Rental Starts With a Love of People and Hospitality Once in a while, someone posts something in one of the many “hosts helping hosts” Facebook groups that makes me do a double take. A couple of weeks back, I came across one of those posts. The...

The Wild West Days of Short-Term Rentals Are Ending. What Comes Next?

by Suzy Turnbull | Jun 1, 2026 | Industry Insights

There was a time when short-term rentals felt a little bit like the Wild West and in some places, they still do! Hosts could list a property on an OTA, welcome guests, and get on with running their business without worrying too much about registration numbers,...

Guest Reviews are the Currency of your Business: Know what you are being judged on

by Suzy Turnbull | May 19, 2026 | Guest Experience & Hospitality

A few weeks ago, I joined James Varley on the Host Planet Podcast for a conversation about short-term rentals, hospitality, and my new book, 5-Star Hosting Made Simple. James asked me to share five key learnings from the book which were: Hospitality Running your...

From 10% to 80% Direct Bookings: What Independent (Airbnb) Hosts Often Miss

by Suzy Turnbull | May 11, 2026 | Marketing & Direct Bookings

A few weeks back, I had the pleasure of joining Gil Chan on his podcast, Booked Solid Show, for a conversation about hospitality, direct bookings, branding, and the future of the short-term rental industry. What I enjoyed most about the discussion was that it went far...

The Short-Term Booking Landscape: What’s Ahead (and What to Do) for Your STR Business

by Suzy Turnbull | May 4, 2026 | Industry Insights

A couple of weeks ago, I traveled to London for the Short Stay Summit and the Host Planet Roadshow.  These are two of Europe’s key events for short-term rental hosts and property managers. Between the conversations, the sessions, and time spent with hosts, property...