by Suzy Turnbull | May 19, 2026 | Guest Experience & Hospitality
A few weeks ago, I joined James Varley on the Host Planet Podcast for a conversation about short-term rentals, hospitality, and my new book, 5-Star Hosting Made Simple. James asked me to share five key learnings from the book which were: Hospitality Running your...
by Suzy Turnbull | Apr 17, 2026 | Guest Experience & Hospitality
On a recent trip back to Panama, I picked up this beautiful heart shaped seed pod. (It belongs to the “Panama Tree”). It reminded me that hospitality, real, genuine hospitality, sits right at the heart of everything we do in this business. Next week, I’m heading to...
by Suzy Turnbull | Mar 31, 2026 | Guest Experience & Hospitality
Ten years ago, we started our vacation rental business in Panama, in Central America, where the climate is tropical, hot and humid all year round, with just two seasons: dry and rainy. The tourist season has its hot-spots and low-spots, but essentially runs...
by Suzy Turnbull | Dec 4, 2025 | Guest Experience & Hospitality
The holiday period is one of the most magical times of the year and one of the most competitive for short-term rental hosts. Guests aren’t just looking for a place to stay; they’re looking for warmth, atmosphere, and experiences that feel special and seasonal. Hosts...
